When a staff issue, conflict or serious workplace event arises and you’re not sure what to do, Responder Care gives you one trusted place to start.
We help leaders of smaller organisations work out the right next step and access trusted HR, counselling, mediation and critical incident support. Responder Care puts a trusted support network around you before a problem becomes urgent.
30+
years of frontline experience
4
trusted support services
1
trusted relationship
The right support when you need it
You don’t have to work it out alone
Official Wellbeing Partner
3
trusted communities
The right support when you need it
You don’t have to work it out alone
Workplace issues don’t always fit neatly into one category. Responder Care gives you one trusted place to start, helping you work out what support is needed and connecting you with the right people from our trusted professional network.
Not sure which service you need?
Workplace support, backed by a community that understands
Our Business Care Community brings together business owners who believe looking after their people matters.
It’s a place to ask difficult questions, learn from other owners, access trusted advice and build relationships with people who understand the challenges of running a business.
For only $99 per month, including GST, you’ll have a trusted place to turn when a workplace issue arises, along with practical learning, member conversations and discounted access to our network of specialist support.
One trusted place to start when you're unsure how to handle a workplace issue.
Monthly Business Care Community conversations where owners can ask questions, share experience and learn from each other.
Practical resources and learning to help you lead and support your people.
Access to trusted specialists across HR, counselling, mediation and critical incident support.
Preferred member rates when additional professional support is needed.
Run a health practice?
Practice Care brings the same Business Care model to a community of health practice owners.
Connect with other practice owners who understand the challenges of leading a healthcare team, share experience and build trusted professional relationships that can lead to collaboration and referrals.
Interested in joining the Practice Care Community?
Step 1
Join Business Care
Join online for $99 per month, including GST. Your membership starts straight away, with secure automatic monthly payments through Stripe.
Take part in monthly Business Care Community conversations, access practical resources and connect with other business owners. And when a workplace issue arises, you’ll have a trusted place to turn for advice and specialist support.
We’ll learn about your workplace and create a simple support plan showing what help is available and who to contact when you need it.
Getting started with Business Care is simple
Step 2
Welcome Conversation
Step 3
Enjoy the Community
Responder Care connects leaders of small organisations with practical support across people, wellbeing and crisis situations. Instead of starting from scratch each time, you have one relationship that understands your organisation and helps coordinate the right response.
We believe good support starts with trusted relationships - with the right advisers around you and a community of people who understand the challenges of leading a business.
Human First
Clear next steps for real workplace situations — affordable and jargon-free
Speak with someone who listens before recommending a pathway
Practical
Connected
I’ve walked alongside first responders through some of Australia’s toughest events. I bring that same care and insight to help you support your people.
Paul McFarlane
Founder, Responder Care
A calm first call when the situation isn’t simple.
A trusted network coordinated around the support you need
"Paul's support was extraordinary. He brought empathy, wisdom and practical guidance when our family needed it most. More than a practitioner, he became a trusted ally."
Franchise Owner, City Cave Float & Wellness Centre, Richmond NSW
Bridget Thomas
"Paul took the time to understand the work our members do, the environments they work in, and the specific psychosocial risks they face. His collaborative approach ensured the content was relevant, meaningful and directly applicable to their work."
Profession and Services Manager,
Health Information Management Association Australia (HIMAA)
Kathleen Rogers
Frequently asked questions
Who is Business Care designed for?
Business Care is designed for small businesses, churches, community organisations and growing teams that do not have all the workplace support they need in-house.
It brings together owners and leaders who believe looking after their people matters, while giving them one trusted place to start when dealing with staff concerns, workplace conflict, wellbeing issues or serious incidents.
Who from our organisation can access Business Care?
Each organisation can nominate up to three owners, leaders or managers as Business Care contacts.
Nominated contacts can take part in Business Care Community conversations, access member resources and contact Responder Care for guidance and coordination.
If employees need counselling or another confidential service, we will explain how they can access the relevant specialist provider directly.
What does Business Care membership cost and include?
Membership costs $99 per organisation, per month (inc GST)
It includes:
A welcome conversation and simple organisational support plan
One point of contact for support enquiries
Priority response and coordination
Monthly Business Care Community conversations where members can ask questions, share experience and learn from each other
Practical resources, recordings and member updates
Preferred member rates for specialist services
How do specialist services work?
Tell us what is happening - you do not need to diagnose the issue or choose a provider yourself.
We will help clarify the need, explain the available options and connect you with an appropriate trusted specialist. Depending on the service, the specialist may deliver support directly while Responder Care coordinates the organisational relationship and billing.
Clinical, counselling and mediation matters remain confidential and are managed under the relevant provider’s professional obligations.
Are specialist services included in the monthly fee?
No. The membership provides the ongoing relationship, learning opportunities, initial guidance and coordination.
Specialist services - such as HR consulting, counselling, mediation and critical incident support - are arranged when needed and charged separately. Business Care members receive preferred rates where member pricing is available.
We will explain the likely costs before activating a service.
What happens after we apply?
After receiving your membership form, we will contact you to confirm your organisation’s details and nominated contacts.
We will then arrange a welcome conversation to understand your workplace, identify likely support needs and create a simple plan showing what support is available and who to contact. You will also receive information about upcoming workshops, Q&A sessions and member resources.
What does “priority response and coordination” mean?
Business Care enquiries are prioritised ahead of general one-off enquiries during normal business hours.
We aim to acknowledge member enquiries within one business day, clarify what is happening and help identify the appropriate next step. Where specialist help is needed, we coordinate access to a suitable provider.
Business Care is not an emergency or continuously monitored crisis service. Immediate threats to safety should always be directed to emergency services.
Is there a minimum membership period, and can we cancel?
Business Care begins with an initial three-month membership period. This allows us to complete the welcome process, understand your organisation and establish a useful support relationship.
After the initial period, membership continues month to month and can be cancelled before the next billing date. Specialist services already approved or delivered remain payable separately.
Start a Conversation
Whether you're dealing with a workplace issue now or looking for the right support and community for your business, we'd be happy to talk.
© 2026 Responder Group Pty Ltd. All rights reserved
Responder Care is proudly Australian owned and based in the Newcastle region of NSW
Phone: 02 4072 2273
ABN: 34 669 273 429